Learn why our guests think Maldron Newlands Cross is the best hotel in Dublin





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Common Questions

  • General Hotel Information

    What time is check-in?

    Check-in is available from 2pm on the day of arrival. In the case of earlier arrival, we try our best to accommodate our guests where possible. Please note that an earlier check-in is subject to room availability (additional charges may apply).

    What time is check-out?

    Check-out is up to 12pm on the day of departure. In the cases of late departure, we try our best to accommodate our guests where possible. Please note that a late check-out is subject to room availability (additional charges may apply).

    Does the hotel offer baggage storage?

    Yes, we have a luggage storage room located at reception which is accessible to all guests’ 24-hours per day.

    Does the hotel have WiFi?

    Yes, complimentary high-speed WiFi is available throughout the Hotel.

    Is there a laundry service available?

    Yes, we offer a same-day return laundry service at an additional charge for all guests.

    What do I do if I accidentally left some items in the hotel?

    If you left something behind in your hotel room, you can call us on +35314640140 to arrange collection or postage of your items (additional charges apply for postage).

    Are pets permitted in the hotel?

    No, only certified guide dogs are permitted in our hotel.

    Is the hotel reception desk open 24 hours a day?

    Yes, our reception desk is open 24 hours 7 days a week.

    What is the hotel’s smoking policy?

    At Maldron Hotel Newlands Cross smoking is strictly prohibited in all areas of the hotel including bedrooms/public areas. Guests may use designated smoking areas if they wish.

    Is the hotel accessible?

    Yes, we are proud to be verified as offering superb levels of accessibility throughout our hotel. Please click the button below for full details or contact us if you would like any additional information.

    Hotel Accessibility

    Do you sell gift vouchers?

    Yes, you can purchase gift vouchers at reception or online. The gift cards can be used in any Maldron Hotel or Clayton Hotel.

    Do you provide printing facilities for boarding passes?

    Yes, we can print boarding passes for guests at our reception desk.

    Does the hotel offer currency exchange?

    No, but there are a number of currency exchange stores in the city centre which is located 30 minutes from the hotel. Simply ask our reception team and they’re happy to help.

    Do you supply travel adapters?

    Yes, we have travel adapters available at our reception desk for €5.

    Does the hotel offer spa or gym facilities on-site?

    Yes, we have a small fitness suite available for our guests. Unfortunately, we do not have a spa facility. Please note that due to Covid-19 our fitness suite is closed at the moment.

     

  • Rooms & Amenities

    What room types does the hotel offer?

    We have 297 spacious hotel rooms. Room types available include standard rooms, family rooms, interconnecting rooms, superior rooms, executive rooms and accessible rooms.

    Are there wheelchair accessible rooms available?

    Yes, we have 10 accessible rooms. Accessible rooms include wet room showers (fitted with handrails), lowered peepholes on the door, lower beds and wide door frames.

    Does the hotel have family rooms?

    Yes, we have standard and superior family rooms which can accommodate up to 2 adults and 3 kids under 12 years old. We also have interconnecting rooms available to accommodate for the larger families or families with teens.

    Can I get a cot or camp bed in my room?

    Yes, we have cots available upon request (we suggest requesting the cot before arrival to prevent any disappointment).

    Are the hotel rooms air-conditioned?

    No, fans are available upon request at our reception desk.

    Do the bathrooms have a shower or a bath?

    Our bathrooms are fitted with a mix of showers and baths.

    Does the hotel offer wake-up calls?

    Yes, wake-up calls are available once requested by guests at the reception.

    What amenities are included in the room?

    In-room amenities include hairdryer, iron, ironing board, toiletries and tea/coffee making facilities.

  • Dining

    What dining options are available at the hotel?

    All-day dining is available daily in our Grain & Grill restaurant where we also have a young diners menu available for our younger guests. In the hotel bar & lounge, we offer a bar food menu which is available until 9pm.

    Does the hotel offer breakfast?

    Yes, Breakfast is served in the Grain & Grill restaurant Monday to Friday from 6:30am to 10am and Weekends from 7am to 10am. Breakfast is €11pp if booked on check-in or €13pp for restaurant walk-ins.

    What are the opening times of the Grain & Grill?

    Lunch is served daily from 12pm to 3pm and dinner daily from 5pm to 9pm.

    Does the restaurant cater food for allergies?

    Yes, you will see on all of our menus a list of allergens beside each dish and an allergen index at the end of every menu.

    Does Grain & Grill offer a dedicated kid’s menu?

    Yes, we have a young diners menu available for our younger diners.

    Do you provide room service?

    Yes, we offer room service from 6:30am to 10am for breakfast and from 3pm to 9pm for lunch and dinner. Please note that due to Covid-19 room service is unavailable at the moment.

    Is there a reservation for dinner required?

    No, a reservation is not required. However, to avoid disappointment, you can book your meal at reception on check-in.

    Is there any entertainment available in the hotel?

    No, due to Covid-19 live music has been suspended until further notice.

    Do you cater for large groups? Can I book a private dining space for a special occasion?

    Yes, we do cater for large private dining groups for special occasions. You can book this by emailing meetings.newlandscross@maldronhotels.com or call us on +353 (0)1 464 0140.  Due to Covid-19, all large gatherings have been cancelled until further notice.

  • Meetings & Events

    Are there meeting and event room facilities available at the hotel?

    Yes, we have 9 meeting rooms which vary in size and can hold from 1 to 80 delegates. Please note that due to Covid-19 all meetings and events have been suspended until further notice.

    How many people do your meeting rooms accommodate?

    Our meeting rooms can accommodate from 1-80 delegates depending on the room chosen.

    What equipment is included in the meeting rooms?

    Standard presentation facilities (TV or screen & projector), flipchart, markers and free WiFi will be provided complimentary in all meeting rooms.

    Are there food and beverage options available?

    Yes, you can find our food and beverage options by visiting here or by calling our meeting and events coordinator on +353 (0)1 464 0140 for more information.

    Do you have corporate rates available?

    Yes, we have corporate rates available at Maldron Hotel Newlands Cross. Get in contact with our sales team by emailing sales.newlandscross@maldronhotels.com or call us on +353 (0)1 464 0140 and get a discounted corporate package that best suits your company needs.

  • Booking

    What is Make It Maldron and how do I sign up?

    Signing up and being part of Make it Maldron means you can save €10/£10 per room per night every time you book directly on our website (excludes sale and promotional special offers). To sign up, visit our ‘Make It Maldron’ page and join in 3 simple steps to ensure your discount is applied to all future online bookings.

    Can I claim back on the Stay and Spend Tax Credit Scheme?

    Yes, we are delighted to confirm that all Maldron Hotels are registered for the Stay and Spend Tax Credit Scheme. That means if you stay with us between 1st October 2020 and 30th April 2021 you can claim up to €125 under this scheme, please see revenue.ie for more information and details.

    What is the best way to make a reservation?

    You can make a reservation online by visiting our offers page or by clicking ‘book a room’. You can also make a reservation by calling us on +353 (0)1 464 0140.

    What should I do if I haven’t received a booking confirmation?

    If you have not yet received a booking confirmation by email, please check your junk/spam folder of your emails. Alternatively, you can call us on +353 (0)1 464 0140 and we will resend your confirmation email. You can also manage your booking online by clicking the ‘manage booking’ at the top of our website.

    What payment methods does the hotel accept?

    At Maldron Hotel Newlands Cross we accept cash, card and contactless payments.

    What is the hotel’s credit/debit card policy?

    Credit/debit card details are required to guarantee all reservations made online or over the phone. However, no charge will be made at the time of booking (excluding prepaid offers).

    What age are children for the purpose of hotel packages?

    If the children are under 12 you can avail of family packages.

    How do I make a group or multiple room booking?

    You can make a group booking online of up to 8 rooms. If you require more than 8 rooms, you can call us on +353 (0)1 464 0140 to make a group booking.

    Bookings of 10 rooms or more: We reserve the right to request a deposit on bookings of 10 rooms or more and further terms & conditions may apply. For further details please contact us directly.

    Are there any age restrictions when booking a hotel room?

    Guests must be over 18 years of age or must be accompanied by an adult.

    Can I show up at the hotel without a booking?

    Yes, however, advanced booking is preferred to avoid disappointment. Room availability will depend on the level of occupancy in the hotel on the day of arrival.

    Can I extend my stay?

    Yes, you can extend your stay by contacting the reception desk or calling reservations prior to your arrival (this will depend on occupancy levels in the hotel).

    How can I amend or cancel my booking?

    You can amend or cancel your booking online by clicking the ‘manage booking’ at the top of our website or you can call us on +353 (0)1 464 0140 to cancel or amend.

    What is the cancellation policy?

    Cancel your Maldron Hotels booking online or contact the hotel directly by the time stated on the confirmation email. Failure to do so will result in an amount equal to the value of the first night’s accommodation being charged (‘the Cancellation Fee’). Deposits paid by the guest will be applied against the Cancellation Fee owing.

    What does the “no-show” policy entail?

    In the event of a guests’ no-show, an amount equal to the value of the first night’s accommodation charge will be applied to the credit card that was used to guarantee the booking (‘the Cancellation Fee’). Deposits paid by the guest will be applied against the Cancellation Fee owing.

    How can I cancel my reservation if I booked via a third-party website?

    Unfortunately, we are unable to cancel reservations booked through a third party. You would have to contact the third party website to arrange a cancellation.

  • Location & Parking

    How far is the hotel from Dublin City Centre?

    Maldron Hotel Newlands Cross is located in the west of Dublin approximately a 30 minutes’ drive from Dublin City Centre.

    How far is the hotel from Dublin Airport?

    Maldron hotel Newlands cross is located approximately 20 minutes’ drive from Dublin Airport.

    By Car: Head southbound on the M50. Take exit 9 heading towards the N7. Take exit 1A and proceed under the N7 flyover. You’ll find the hotel on your left-hand side.

    By Airport Hopper: Book the Airport Hopper heading towards Tallaght, this will leave you across the road from the Maldron Hotel Newlands Cross.

    Are there any shopping areas nearby?

    Yes, Maldron Hotel Newlands Cross is perfectly located for a shopping break in Dublin and close to several great shopping centres, including Liffey ValleyThe Square, Dundrum Shopping Centre and Kildare Village, as well as being just 30 minutes from Dublin city centre.

    How close are public transport links to the hotel?

    Dublin Bus operates several nearby routes to the city centre. The bus stop is just a 2-minute walk from our hotel, with buses coming approximately every 15 minutes. Also, the LUAS red cow stop is just a 20-minute walk from the hotel this runs directly to the city centre.

    What is there to see and do around the hotel?

    If you want to stay close to the hotel you can visit Corkagh Park which is located just a 5-minute walk from the hotel. Corkagh Park is a massive 120-hectare public park that offers a range of different activities like feeding the ducks, playing in the playground or riding your bikes. Also, Dublin Zoo, Fort Lucan, Aqua Zone and Tayto Park include some of the wonderful attractions in Dublin that are located within driving distance of the hotel.

    Is there a car rental station near the hotel?

    Yes, Europcar is located just a 10-minute drive from the hotel.

    Is parking available at the hotel?

    Yes, we have complimentary car parking for all our guests.

    How far is Tallaght Hospital from the hotel?

    Tallaght Hospital is just a 10-minute drive from Maldron Hotel Newlands Cross. Stay with us if you’re visiting a loved one in hospital to make your days easier and don’t face into a long drive home.

    How far is CityWest Business Park & Convention Centre from the hotel?

    Maldron Hotel Newlands Cross is located a 10-minute drive from the venue. Our access points on and off the N7 makes it easy to get to and from the centre and makes it the ideal spot to stay for whatever event you are attending.

    How far is Park West Business Park from the hotel?

    Maldron Hotel Newland Cross is just a 5-minute drive from Ireland’s largest business and residential campus and therefore the ideal place to stay.

    How far is Grange Castle Business Park from the hotel?

    Maldron Hotel Newlands Cross is located just a 6-minute drive from Grange Castle Business Park. Grange Castle has several large companies located there including Google, Aryzta, Takeda, Pfizer and Grifols. If you are attending work in any of these companies then Maldron Hotel Newlands Cross is the perfect place to stay.

    How far is National University of Ireland from the hotel?

    Ireland’s second oldest university is located just a 20-minute (24km) drive from the hotel. The universities main faculties include Arts, Celtic Studies, Engineering, Philosophy and Science.

    How far is the Institute of Technology Tallaght from the hotel?

    Maldron Hotel Newlands Cross is located just a 7-minute drive from the college, making it the ideal place to stay. If you are attending a course in the college and need to stay overnight then choose Maldron Hotel Newlands Cross.

  • Families

    Does the hotel have family rooms?

    Yes, we have standard and superior family rooms which can accommodate up to 2 adults and 3 kids under 12 years old. We also have interconnecting rooms available to accommodate for the larger families or families with teens. Cots are available upon request.

    Does the hotel offer any family facilities and activities?

    Unfortunately, we do not offer any family activities or leisure facilities but there is a playground located a 5-minute walk from the hotel and a leisure centre located only a 5-minute drive from the hotel.

    Does the hotel run a kids club?

    No, unfortunately, we do not offer this facility.

    Is there a babysitting service available?

    No, unfortunately, we do not offer this facility.

    Do you have any special family hotel deals or packages?

    Yes, please visit our offers page for current family packages available.

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Maldron Hotel Newlands Cross is currently open to essential travel only in accordance with government guidelines.

 

Reasonable evidence confirming the stay is for essential travel must be provided on arrival, otherwise your booking will be cancelled.

 

Please contact our hotel team to discuss your requirements by calling +353 (0)1 464 0140 or email info.newlandscross@maldronhotels.com