Frequently Asked Questions

  • General Hotel Information

    What time is check-in?

    Check-in is available from 2.00pm on the day of arrival. In the case of earlier arrival, we try our best to accommodate our guests where possible. Please note that an earlier check-in is subject to room availability (additional charges may apply).

    What time is check-out?

    Check-out is up to 11.00am on the day of departure. In the cases of late departure, we try our best to accommodate our guests where possible. Please note that a late check-out is subject to room availability (additional charges may apply).

    Does the hotel offer baggage storage?

    Yes, we have a luggage storage room located at reception which is accessible to all guests’ 24-hours per day.

    Does the hotel have WiFi?

    Yes, complimentary high-speed WiFi is available throughout the Hotel.

    Is there a laundry service available?

    Yes, we offer a same-day return laundry service at an additional charge for all guests.

    What do I do if I accidentally left some items in the hotel?

    If you left something behind in your hotel room, you can call us on +353 (0)1 464 0140 to arrange collection or postage of your items (additional charges apply for postage).

    Are pets permitted in the hotel?

    No, only certified guide dogs are permitted in our hotel.

    Is the hotel reception desk open 24 hours a day?

    Yes, our reception desk is open 24 hours 7 days a week.

    What is the hotel’s smoking policy?

    At Maldron Hotel Newlands Cross smoking is strictly prohibited in all areas of the hotel including bedrooms/public areas. Guests may use designated smoking areas if they wish. A deep cleaning fee will be charged to guests who are found to be in breach of our no smoking policy.

    Is the hotel accessible?

    Yes, we are proud to be verified as offering superb levels of accessibility throughout our hotel. Please click the button below for full details or contact us if you would like any additional information.

    Hotel Accessibility

    Do you sell gift vouchers?

    Yes, you can purchase gift vouchers at reception or online. The gift cards can be used in any Maldron Hotel, Clayton Hotel and our partner hotels.

    Do you provide printing facilities for boarding passes?

    Yes, we can print boarding passes for guests at our reception desk.

    Does the hotel offer currency exchange?

    No, but there are a number of currency exchange stores in the city centre which is located 30 minutes from the hotel. Simply ask our reception team and they’re happy to help.

    Do you supply travel adapters?

    Yes, we have travel adapters available at our reception desk for €5.

    Does the hotel offer spa or gym facilities on-site?

    Yes, we have a small fitness suite available for our guests. Unfortunately, we do not have a spa facility.

  • Location & Parking

    How far is the hotel from Dublin City Centre?

    Maldron Hotel Newlands Cross is located in the west of Dublin approximately a 30 minutes’ drive from Dublin City Centre. You can find more information on our location page.

    How far is the hotel from Dublin Airport?

    Maldron Hotel Newlands Cross is located approximately 20 minutes’ drive from Dublin Airport.

    By Car: Head southbound on the M50. Take exit 9 heading towards the N7. Take exit 1A and proceed under the N7 flyover. You’ll find the hotel on your left-hand side.

    By Airport Hopper: Book the Airport Hopper heading towards Tallaght, this will leave you across the road from the Maldron Hotel Newlands Cross.

    Are there any shopping areas nearby?

    Yes, Maldron Hotel Newlands Cross is perfectly located for a shopping break in Dublin and close to several great shopping centres, including Liffey Valley, The Square, Dundrum Shopping Centre and Kildare Village, as well as being just 30 minutes from Dublin city centre.

    How close are public transport links to the hotel?

    Dublin Bus operates several nearby routes to the city centre. The bus stop is just a 2-minute walk from our hotel, with buses coming approximately every 15 minutes. Also, the LUAS red cow stop is just a 20-minute walk from the hotel this runs directly to the city centre.

    What is there to see and do around the hotel?

    If you want to stay close to the hotel you can visit Corkagh Park which is located just a 5-minute walk from the hotel. Corkagh Park is a massive 120-hectare public park that offers a range of different activities like feeding the ducks, playing in the playground or riding your bikes. Also, Dublin Zoo, Fort Lucan, Aqua Zone and Tayto Park include some of the wonderful attractions in Dublin that are located within driving distance of the hotel. Visit our explore page for more information.

    Is there a car rental station near the hotel?

    Yes, Europcar is located just a 10-minute drive from the hotel.

    Is parking available at the hotel?

    Yes, car parking is €10.00 per night

    How far is Tallaght Hospital from the hotel?

    Tallaght Hospital is just a 10-minute drive from Maldron Hotel Newlands Cross. Stay with us if you’re visiting a loved one in the hospital to make your days easier and don’t face into a long drive home.

    How far is CityWest Business Park & Convention Centre from the hotel?

    Maldron Hotel Newlands Cross is located a 10-minute drive from the venue. Our access points on and off the N7 makes it easy to get to and from the centre and makes it the ideal spot to stay for whatever event you are attending.

    How far is Park West Business Park from the hotel?

    Maldron Hotel Newland Cross is just a 5-minute drive from Ireland’s largest business and residential campus and therefore the ideal place to stay.

    How far is Grange Castle Business Park from the hotel?

    Maldron Hotel Newlands Cross is located just a 6-minute drive from Grange Castle Business Park. Grange Castle has several large companies located there including Google, Aryzta, Takeda, Pfizer and Grifols. If you are attending work in any of these companies then Maldron Hotel Newlands Cross is the perfect place to stay.

    How far is National University of Ireland from the hotel?

    Ireland’s second oldest university is located just a 20-minute (24km) drive from the hotel. The universities main faculties include Arts, Celtic Studies, Engineering, Philosophy and Science.

    How far is the Institute of Technology Tallaght from the hotel?

    Maldron Hotel Newlands Cross is located just a 7-minute drive from the college, making it the ideal place to stay. If you are attending a course in the college and need to stay overnight then choose Maldron Hotel Newlands Cross.

  • Rooms & Amenities

    What room types does the hotel offer?

    Maldron Hotel Newlands Cross boasts 297 comfortable and spacious hotel rooms. Depending on your needs, you can choose between 5 different room types, including standard rooms, family rooms, superior rooms, executive rooms and accessible rooms. We also a number of interconnecting rooms available at the hotel.

    Are there wheelchair accessible rooms available?

    Yes, we have 10 accessible rooms. Accessible rooms include wet room showers (fitted with handrails), lowered peepholes on the door, lower beds and wide door frames.

    Does the hotel have family rooms?

    Yes, we have standard and superior family rooms which can accommodate up to 2 adults and 3 kids under 12 years old. We also have interconnecting rooms available to accommodate for the larger families or families with teens.

    Can I get a cot or camp bed in my room?

    Yes, we have cots available upon request (subject to availability). We suggest requesting the cot before arrival to avoid any disappointment.

    Are the hotel rooms air-conditioned?

    No, however, fans are available upon request at our reception desk.

    Do the bathrooms have a shower or a bath?

    Our bathrooms are fitted with a mix of showers and baths.

    Does the hotel offer wake-up calls?

    Yes, wake-up calls are available once requested by guests at the reception.

    What amenities are included in the room?

    All our hotel rooms are equipped with a hairdryer, iron, ironing board, toiletries and tea/coffee making facilities.

  • Dining

    What dining options are available at the hotel?

    All-day dining is available daily in our Grain & Grill restaurant where we also have a young diners menu available for our younger guests. In the hotel bar & lounge, we offer a bar food menu which is available until 9pm.

    Does the hotel offer breakfast?

    Yes, we are renowned for a great selection of breakfast options available each morning. Choose from traditional grilled breakfast items as well as healthier and nutritious options to kickstart your morning. Breakfast is served at our Grain & Grill restaurant 7 days a week from 6:30am to 10am Monday to Friday and from 7am to 10am at weekends and bank holidays.

    Breakfast is €16pp if booked on check-in or €14pp for restaurant walk-ins.

    What are the opening times of the Grain & Grill?

    Lunch is served in our Grain & Grill restaurant daily from 12pm to 3pm and dinner daily from 5pm to 9pm.

    Does the restaurant cater food for allergies?

    Yes, all of our menus have a full allergy listing. Please inform your waiter if you have any allergies, vegetarian or dietary requirements and our kitchen team will be delighted to assist.

    Does Grain & Grill offer a dedicated kid’s menu?

    Yes, we have a young diners menu available for our little guests.

    Do you provide room service?

    Yes, we offer room service from 6:30am to 10am for breakfast and from 3pm to 9pm for lunch and dinner. Simply order from our Click & Go menu, available through our Guest Service Platform. The food can be collected at the collection point in our restaurant at your requested time.

    Is there a reservation for dinner required?

    No, a dining reservation is in general not required. However, we advise you to reserve your table in advance to avoid disappointment. To pre-book, please contact our team via phone on +353 (0)1 4640140 or directly at reception.

    Do you cater for large groups? Can I book a private dining space for a special occasion?

    Yes, we do cater for large private dining groups for special occasions. You can book this by emailing or call us on +353 (0)1 464 0140.

    Due to Covid-19, all large gatherings have been cancelled until further notice.

  • Meetings & Events

    Are there meeting and event room facilities available at the hotel?

    Yes, we have 9 flexible and state-of-the-art meeting rooms which are ideal for hosting a wide range of events from boardroom meetings and training courses to seminars and workshops.

    Please note that due to Covid-19 all meetings and events have been suspended until further notice.

    How many people do your meeting rooms accommodate?

    Our meeting rooms can accommodate from 1 to 80 delegates depending on the room chosen.

    What equipment is included in the meeting rooms?

    All our meeting rooms are equipped with standard presentation facilities (TV or screen & projector), flipchart and markers. In addition, free high-speed WiFi will be provided complimentary in all meeting rooms as well as air conditioning.

    Are there food and beverage options available?

    Yes, we have a variety of refreshments and dining options as well as customised menus available for meetings to suit your budget and requirements. You can find our food and beverage options in our meetings brochure and for more information, please contact our meeting and events coordinator on +353 (0)1 464 0140.

    Do you have corporate rates available?

    Yes, we have corporate rates available at Maldron Hotel Newlands Cross. Get in contact with our sales team by emailing or call us on +353 (0)1 464 0140 and get a discounted corporate package that best suits your company needs.

  • Booking & Cancellation

    What is Make It Maldron and how do I sign up?

    Signing up and being part of Make it Maldron means you can save €10/£10 per room per night every time you book directly on our website (excludes sale and promotional special offers). To sign up, visit our ‘Make It Maldron’ page and join in 3 simple steps to ensure your discount is applied to all future online bookings.

    Can I claim back on the Stay and Spend Tax Credit Scheme?

    Yes, we are delighted to confirm that all Maldron Hotels are registered for the Stay and Spend Tax Credit Scheme. That means if you stay with us between 1st October 2020 and 30th April 2021 you can claim up to €125 under this scheme, please see for more information and details.

    What is the best way to make a reservation?

    The best way to book is online on our website where you can easily see our best rates and what exclusive offers and packages are available. Alternatively, you can call us on +353 (0)1 464 0140.

    What should I do if I haven’t received a booking confirmation?

    If you have not yet received a booking confirmation by email, please check your junk/spam folder of your emails. Alternatively, you can call us on +353 (0)1 464 0140 and we will resend your confirmation email. You can also manage your booking online by clicking the ‘Manage Booking’ at the top of our website.

    What payment methods does the hotel accept?

    At Maldron Hotel Newlands Cross, we accept major debit and credit cards, cash and contactless payments.

    What is the hotel’s credit/debit card policy?

    A valid credit/debit card is required to secure all bookings made online or over the phone, unless in cases where this is otherwise stated. Please note that nothing is charged to the card at booking stage when booking directly with the hotel (with the exception of advance purchase offers or bookings that require a deposit. This will be clearly outlined in the special offer terms and conditions).

    For all rooms that are being paid for in cash must be accompanied with photographic ID. No rooms will be let unless payment is guaranteed.

    What age are children for the purpose of hotel packages?

    If the children are under 12 you can avail of family packages.

    How do I make a group or multiple room booking?

    You can make a group booking online of up to 8 rooms. If you require more than 8 rooms, you can call us on +353 (0)1 464 0140 to make a group booking.

    Bookings of 10 rooms or more: We reserve the right to request a deposit on bookings of 10 rooms or more and further terms & conditions may apply. For further details please contact us directly.

    Are there any age restrictions when booking a hotel room?

    Guests must be over 18 years of age to book a hotel room. All under 18s must be accompanied by a guardian or parent.

    Can I show up at the hotel without a booking?

    Yes, we can accept walk-in bookings. However, we would always recommend to call ahead to the hotel or booking online prior to arriving to secure your reservation and to avoid disappointment.

    Can I extend my stay?

    Yes, depending on availability, we’ll be happy to accommodate you for further nights at an additional cost. Please contact our reception team if you plan to extend your stay.

    How can I amend or cancel my booking?

    If you have booked directly with the hotel, you can amend or cancel your booking by visiting the ‘Manage Booking’ section on our website by using your confirmation number and email address. Alternatively, you can call us directly on +353 (0)1 464 0140 to cancel or amend your booking.

    What is the cancellation policy?

    If you have booked the reservation directly with the hotel over the phone or online, Maldron Hotel Newlands Cross offers free cancellation up to 2pm on the day prior to arrival unless advance purchase non-refundable rate was selected. Please note that some special offers and key dates outlined in the terms and conditions may specify a special cancellation policy applicable to that offer and date.

    What does the “no-show” policy entail?

    In the event of a guests’ no-show, an amount equal to the value of the first night’s accommodation charge will be applied to the credit card that was used to guarantee the booking (‘the Cancellation Fee’). Deposits paid by the guest will be applied against the Cancellation Fee owing.

    How can I cancel my reservation if I booked via a third-party website?

    Unfortunately, we are unable to cancel reservations booked through a third-party website or travel agent. You would have to contact the third party website to arrange a cancellation. Please note that they have their own cancellation policies, so please refer to your confirmation email.

Did We Answer Your Query?

We hope we have answered your question but if not please call us on +353 (0)1 464 0140 or email and our helpful team will assist you.

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